Order FAQs

 

What’s your return & exchange policy?

We accept returns & exchanges up to 30 days from receipt of items. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

As a result of COVID-19 we cannot accept worn items.

Return shipping is your responsibility. For more info on our return policy click here.

What if I received a damaged or incorrect item?

If your order arrived damaged or incorrect, please contact us within 7 days of the delivery date at merch@scoreyayee.com so we can investigate and replace your damaged or incorrect item immediately.

We can only replace the items that were damaged or incorrect within 7 days.

What if I need to change my order?

We can’t guarantee that changes can be made on any order. We will however do our best to accommodate you. If you’d like to make a change, please email us immediately at merch@scoreyayee.com and we will respond within 24 hours with next steps.

Do you ship internationally?

We currently ship to select countries. You may experience longer delivery times when ordering from remote areas. Check out our list below for regions we ship to and tag @scorey if you want our merch to come to you.

  • United States

  • Canada

  • United Kingdom

  • Australia

Your order is shipped via USPS and then transferred to your local postal carrier when it reaches your country. You can track your shipment by using the tracking link sent to you once your item has been picked up by the carrier.

How do I find out the status of my order?

When you place an order you will immediately be sent a confirmation. Then when your order ships you will receive a shipping confirmation message.

When will my order ship?

Items purchased start shipping 3-4 weeks after the presale ends. You will receive a confirmation after purchase and another when your order ships.

Contact Address

712 H St NE
Unit #972
Washington, DC 20002

merch@scoreyayee.com